Privacy Policy

1. Who We Are

B.W.T CLEANING PTY LTD (ABN: 56 621 981 208) operates BWT Cleaning Supplies at bwtcleaningsupplies.com.au. We are based at 27 Waldron Road, Sefton NSW 2162. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information that is necessary to process your orders and provide our services. This includes:

• Contact details: name, email address, phone number
• Delivery address: street address, suburb, state, postcode
• Order information: products purchased, order history
• Payment information: processed securely by eWAY — we do not store your card details
• Website usage data: IP address, browser type, pages visited (via cookies)

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations and delivery updates
• Respond to your enquiries and provide customer support
• Improve our website and product offerings
• Send promotional emails (you may unsubscribe at any time)
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only where necessary:

• Payment processors: eWAY for secure payment processing
• Delivery partners: to fulfil your order
• IT service providers: who assist us in operating our website
• Legal authorities: where required by law

5. Cookies

Our website uses cookies to improve your experience. Cookies help us remember your cart, preferences and understand how you use our site. You can disable cookies in your browser settings, however some features of our website may not function correctly.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our website uses SSL encryption and payments are processed via eWAY's secure payment gateway.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data: